Terms & Conditions

These are the terms and conditions of sale of TrueBreed Horticulture. (“TrueBreed Hydro” and these terms and conditions of sale: the “Conditions”). These Conditions apply to all orders placed by you with TrueBreed Hydro via its webstore (www.truebreed.co.za) or otherwise outside a physical retail space. By placing an order, you agree to the applicability of these Conditions on the agreement between you and TrueBreed

These Conditions set out the rights and obligations of the parties that apply to your ordering of products via the webstore of TrueBreed Hydro. It is therefore important that you take the time to read these Conditions carefully. TrueBreed recommends storing these Conditions on your computer and/or printing them for your records.


What these terms cover.
These are our terms and conditions on which we supply Hydroponic products to you, when you order via our website or by interacting with our Client Service team.
Please read these terms carefully before you submit your order to us.
These terms tell you who we are, how we will provide products to you, what to do if there is a problem and other important information you may find useful.

Terms may change at any time.
We may amend these terms from time to time by posting revised terms on our website.
The terms applicable to your order will be posted on the website at the time of placing the order.

Collection of personal information.
For business purposes, we may utilise your personal data and information collected from the website.
We enforce strict confidential customer data policies and will ensure the information collected is purely for customer satisfaction.


Please note the images of the products on our website are for illustrative purposes only and the product purchased may vary slightly.
Although we have made every effort to display the colours accurately, we cannot guarantee that a device display of the colours will accurately reflect the colour of the products.

TrueBreed reserve the right to accept and reject any orders placed.

Stock is limited and we take every reasonable effort to ensure stock availability when orders are placed.
Should there be any concerns with regards to stock availability, our Customer Service team will follow up and ensure the necessary steps are taken to either refund or find a suitable replacement for you.

The use of our TrueBreed website is at the consumers own risk and we take no responsibility for errors in ordering or the incorrect use of our website.


Returns and Exchanges

TrueBreed operates an exchange policy for our customers in respect of items delivered.

The conditions of this exchange policy are set out in this clause below:

Exchanges or returns are subject to TrueBreed's own discretion. Products must be returned with their original packaging, complete with any related accessories, labels, protective covers and boxes, together with the original invoice and in a sellable condition.
We will not accept products for exchange or refunds that are returned incomplete, damaged or soiled or without the original packaging, labels, protective covers and boxes.
Please ensure you take reasonable care of products if you wish to exchange them.

You may:
Use our complimentary delivery service for delivery to your door but returned products from you will be at your own charge. Please note that no new delivery can take place until we have received the returned products from you charged at your own cost.
Should you wish to make use of our delivery service for the collection of your exchange please note you will have to be in contact with our Customer Care team who will assist in the collection at a given charge.

Returns and exchanges are available for a 7-14 day period only after the consumer has received the goods.

We do not provide returns or exchanges on promotional items.

We will refund you the price you paid for the products on the invoice excluding delivery costs, by the method you used for payment. However, we may make deductions from the price for any handling charges.

We will make any refunds due to you as soon as possible.
Our standard period for refund allocations are within 14 days of receiving the item at our Warehouse and confirming the item meets the returns and exchanges criteria, except that we may withhold the refund if you did not permit collection of the products as required under these Terms of Sale within the 7-14 day policy.


We will acknowledge receipt of your order by sending a confirmation email from our Customer Care centre. 

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product.
This might be because the product is out of stock, unexpected limits on our resources which we could not reasonably plan for, we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified or if the order is not in accordance with these Terms of Sale. Please note that certain items might not be available on hand, we will order the product from the supplier to fill your order if the item is still available from our suppliers. This might take longer to fill your order. However, we will notify you by mail.

We accept payment by credit card (Visa, MasterCard and American Express) issued by banks and EFT/ Direct Deposits

Payment must be made before goods are dispatched to you.
You will be debited once you have placed your order and it has been accepted by us. We will inform you by email once the products have been dispatched.

If your payment cannot be processed for any reason (including, for example, stopped payment, refusal by the issuer of the card), your order will be cancelled and the contract with you will end immediately.
We will inform you of the above in writing.

If no one is available at your address to take delivery, our delivery partner will notify you to contact our Client Service team in order to arrange an alternative delivery date.
Please ensure every effort is made to ensure that you are comfortable with the delivery address and or person responsible for collecting the parcel. We take no responsibility with regards to any loss or damage due to the negligence of the person allocated to collect the goods on your behalf.

If there is any damage or concern with regards to the delivery of the goods please inform us in writing (sales@truebreed.co.za) within 24 hours of the actual delivery date in the case of damage or concern.