Returns & Exchanges

  - Returns/Refunds and exchanges are available for a 7-14 days period only after the consumer has received the goods.

  - Returns/Refunds on items that meets the return criteria only (Handling charge of R100 will be charged on returned items)

  - Faulty or Damaged items will be assessed by suppliers before replacement/refund will be authorized

  - No Returns/Refunds or exchanges on promotional items.

TrueBreed operates an exchange policy for our customers in respect of items delivered.

The conditions of this exchange policy are set out in this clause below:

Exchanges or returns are subject to TrueBreed's own discretion. Products must be returned with their original packaging, complete with any related accessories, labels, protective covers and boxes, together with the original invoice and in a sellable condition.
We will not accept products for exchange or refunds that are returned incomplete, damaged or soiled or without the original packaging, labels, protective covers and boxes.
Please ensure you take reasonable care of products if you wish to exchange them.

You may:
Use our delivery service for delivery and returns at your own cost. Please note that no new delivery can take place until we have received the returned products from you charged at your own cost.
Should you wish to make use of our delivery service for the collection of your exchange please note you will have to be in contact with our Customer Care team who will assist in the collection at a given charge.

Returns and exchanges are available for a 7-14 day period only after the consumer has received the goods.

We do not provide returns or exchanges on promotional items.

We will refund you the price you paid for the products on the invoice excluding delivery costs and handling fees, by the method you used for payment.

We will make any refunds due to you as soon as possible.
Our standard period for refund allocations are within 14 days of receiving the item at our Warehouse and confirming the item meets the returns and exchanges criteria, except that we may withhold the refund if you did not permit collection of the products as required under these Terms of Sale within the 7-14 day policy.